Price Guide

OUR CANCELLATION & DEPOSIT POLICY

Deposits are required to secure your appointment. The deposit will vary according to the length of time you will be in the salon and will either be taken when you book your appointment or you will be sent a deposit link in your appointment reminder email and text message. This will be taken off your bill when you pay for the service or treatment you have received. 

We understand that sometimes you may have to cancel or move an appointment. Please give us at least 48 hours notice, otherwise your deposit may be lost as it's very difficult to fill cancelled appointments quickly.

The deposit will be fully refunded if you cancel outside of the 48 hour window, if a service or treatment is unsuitable for you or if it cannot be provided by us for any reason.

If you need to cancel during opening hours, please call us at the salon. Please don’t text, email or put a message on social media as it may take us a while to pick up these messages.

KEEPING TO TIME 

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment that you require.

Thank you for your understanding.

PRICING POLICY

We are committed to providing the highest quality hair services by employing a fully trained and dedicated team of highly skilled professionals. To maintain the high standards our clients expect, we have established a clear and fair pricing policy.

All prices for our services are displayed on our website. Clients will be informed of the cost of their chosen service of their appointment via a deposit link which is sent out before the appointment. If any additional services or treatments are recommended during the appointment, the stylist will discuss the pricing beforehand.

To ensure we continue to offer the best possible service while covering the costs of top-tier products, ongoing staff training, and salon upkeep, we review our pricing regularly. Any adjustments will be kept to a minimum.

As all our stylists are fully employed and undergo continuous professional development, our pricing reflects their expertise and the high-quality experience we provide. We do not compromise on quality, ensuring every client receives a premium service from our skilled team.

Our goal is to ensure every client leaves feeling confident and satisfied. If a client has any concerns about the cost of their service, please reach out to us and we can suggest alternative services or stylists to suit different budgets.

COMPLAINTS PROCEDURE

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

PROCESS

Please tell someone you’re not happy with the service you’ve received, either while you’re in the salon or as soon as possible after leaving. Calmly and clearly explain the problem.

We will listen to your feedback and ask questions as necessary to understand why you aren't happy. We aim to resolve all complaints within eight weeks.

If you have already left the salon, please don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.

As long as you have contacted us within 7 days of your appointment and where we think your complaint is reasonable, we will redo a part or all of the service or treatment free of charge. The work will be done by a different stylist if you prefer, although this may not be possible.

If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.

Please ask us for more information if required.